CENTRAL ILLINOIS POLICE TRAINING CENTER

Brian Fengel, Director

Phone: (309) 690-7355
Fax: (309) 690-7359
Heather Grove: hgrove@icc.edu

Diane Schrementi: ds018b@icc.edu

Robert Pyszka: rp717@icc.edu

ILETSB – CIT Dispatch – CIT Concepts for 911 Dispatch Personnel DAY 1: Understanding CIT

Instructors:  Alexandra Nelson and Team

April 26, 2027

8am – 4pm

Class will meet at Peru PD, 2650 N. Peoria Street, Peru, IL 

Enrollment Deadline: April 20, 2027

Course Size:  Minimum – 15 Maximum – 25

Course Synopsis:

Crisis Intervention Team (CIT)-trained law enforcement officers are well-established throughout the nation. CIT Concepts for 911 Personnel Day 1 was created to meet the persistent need for Mental Health Awareness in the 911 community. In one 8-hour session, telecommunicators will familiarize themselves with the CIT model of responding to mental health crisis calls. This training will equip call-takers with tools they need to help de-escalate the situation before police, fire, and/or EMS arrive.

Course Objectives:

• Discuss current Crisis Intervention Team (CIT) programs in Illinois
• Review Signs & Symptoms of Mental Health Disorders
• Hear First-Hand Account from a Person Living Successfully with a Mental Illness
• Discuss tips on Handling a Mental Health Crisis and Resources Available
• Discuss tips on identifying a crisis state and ways to connect with someone in crisis
• Review active listening and why it works
• Examine Physiological and Psychological Effects of Sedentary Work and Vicarious Trauma
• Evaluate tips for self-care and building resilience

Prerequisites:

Students should be telecommunicators and/or call-takers in emergency service environments.

About the Instructors:

Alexandra Kitty Nelson, retired police sergeant in the northwest suburbs of Chicago/CIT Coordinator

Mobile In-Service Training Team#7 Illinois Law Enforcement Training and Standards Board

MTU 7 request for certification of this course has been approved by the Illinois Law Enforcement Training and Standards Board

Meets the following mandatory training criteria: N/A