Verbal Judo

Verbal Judo

11-06-19 8:00 AM - 4:00 PM
Address: 5407 N University St, Peoria, IL 61614, USA


Brian B Fengel, Director
Illinois Central College-Peoria Campus-Poplar Hall
Office P100
Classroom P101
5407 N. University Street P100
Peoria, IL 61635-0001
Phone: (309) 690-7350
Fax: (309) 690-7359
Jean Swan:
Heather Grove:

Verbal Judo

Instructor: Verbal Judo Institute

November 6, 2019
am – 4pm

Class will meet in our classroom (above)
Enrollment Deadline: October,30 2019
Course Size: Minimum -15, Maximum – 64
Course Objective

Verbal Judo, created by the late Dr. George Thompson, teaches the gentle art of persuasion to redirect others negative behavior to generate voluntary and peaceful resolution.

Our course is one of the most powerful, successful, internationally recognized de-escalation, communication and customer service training resources available.

Our concepts are effective for both frontline staff and supervisors.

Course Content


  • Learn to respond rather than to react.
  • Establish the mindset necessary to deal with difficult persons professionally and effectively.
  • Learn to deliver “bad news” efficiently and with compassion.


  • Learn the three truths of communication.
  • Understand why people say the things they do
  • Learn the difference between natural and tactical language.


  • Learn how to use your presence and words tactically to resolve conflict.
  • Use a number of techniques and tactics when confronted by a difficult person, including the 8 Step Meet & Greet and the 5 Step.
  • Learn when to stop talking and take action.
  • Learn how to identify SAFER: the five conditions when words are no longer an option.
Who Should Attend

Any officer would benefit from this training

Instructor Biography

Mike “Ziggy” Siegfried is a dynamic speaker who focuses on class involvement and adult learning concepts. He is known for finding the latest cutting-edge videos, data and content and integrating them into his presentations. Through this engaging approach, Mike delivers the tried and true concepts of Verbal Judo in an exciting and insightful manner.

Mike integrates the concepts of 21st Century Policing and Procedural Justice with the street proven techniques of Verbal Judo. Mike is the primary tactical communications instructor for California Commission on Peace Officer Standards and Training (POST). Mike spent 26 years working as a full-time peace officer in San Bernardino County, California. He retired in July of 2018. He holds black belts in Karate and mixed martial arts and is a court recognized use of force expert. Mike is a published author in Police Magazine, the FBI National Academy Associate Magazine, Police Recruit Magazine, and Campus Security Magazine.

Course Certification Information
MTU 7 request for certification of this course has been  approved by the Illinois Law Enforcement Training and Standards Board Mobile In-Service Training Team #7 Illinois Law Enforcement Training and Standards Board

Meets mandatory guidelines set for the following:Civil Rights, Cultural Competency, Lead Homicide Investigator and Constitutional and Proper Use of Law Enforcements Authority