Communication Training Officers for Telecommunicators

Communication Training Officers for Telecommunicators

02-18-20 8:00 AM - 02-20-20 4:00 PM
Central Illinois Police Training Center
Address: 5407 North University Street Poplar Hall P101


Brian Fengel, Director
Illinois Central College-Peoria Campus-Poplar Hall
Office P100
Classroom P101
5407 N. University Street P100
Peoria, IL 61635-0001
Phone: (309) 690-7350
Fax: (309) 690-7359
Jean Swan:
Heather Grove:

Communication Training Officers for Telecommunicators

Instructor: Jane Whitesell

February 18-20, 2020
8am – 4pm

Class will meet in our classroom (above)
Enrollment Deadline: February 10, 2020
Course Size: Maximum – 15
Course Objective

CTO) Course focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires.

Course Content
  • Performance Based Training
  • Preparing, Motivating and Communicating with Trainees
  • Customer Service in Public Safety Communications
  • Counseling
  • Stress Management
  • Meeting the Needs of the Adult Learner
  • Training Strategies
  • Performance Evaluations
  • Record Keeping and Documentation
  • Total Quality Management
  • Liability and Standards

About the Instructor:Jane Whitesell been involved in dispatching since 1989 and training since 1992.  She was previously employed for 23 years at the Broward County Sheriff’s Office, then The Ohio State University Department of Public Safety, the Fairfield County Sheriff’s Office in Ohio and is currently the Training/QA Manager at Tazewell County Consolidated Communications where she was also a dispatcher.  She is an APCO certified CTO and CTO Instructor.

Course Certification Information

MTU 7 request for certification of this course has been  approved by the Illinois Law Enforcement Training and Standards Board Mobile In-Service Training Team #7 Illinois Law Enforcement Training and Standards Board