CIT Concepts for 911 Dispatch Personnel, CIPTC, Peoria, IL

CIT Concepts for 911 Dispatch Personnel, CIPTC, Peoria, IL

03-08-2024 8:00 AM - 4:00 PM
Central Illinois Police Training Center Poplar Hall P101
Phone:309-690-7355
Address: 5407 N University St, Peoria, IL 61614, USA
5407 N University St, Peoria, IL 61614, USA

CENTRAL ILLINOIS POLICE TRAINING CENTER

Brian Fengel, Director

Phone: (309) 690-7350
Fax: (309) 690-7359
Jean Swan: jswan@icc.edu

Heather Grove: hgrove@icc.edu

CIT Concepts for 911 Dispatch Personnel

Instructors: Pat Doyle, Ariana Kitty, and Alexandra Nelson

March 8, 2024

8am – 4pm

 Class will meet at CIPTC, ICC Peoria Campus, 5407 N. University Poplar Hall P101, Peoria, IL

Enrollment Deadline: March 1, 2024

Course Size:  Minimum – 15 Maximum – 30

 

Course Objective

Telecommunicators will be able to choose an appropriate course of action in dealing with individuals with mental illnesses.

Exposure to the classroom strategies will enhance the Telecommunicator’s ability to determine an appropriate response to the situation at hand. Applying the skills addressed in class will help begin to de-escalate a crisis, and enhance officer/ responder safety as well as public safety, in turn reducing the potential for civil and criminal liability.

There is no denying the high volume of such calls and the significant number of reoccurring encounters with people experiencing mental health issues.  Telecommunicators need options.

 

Course Content

Morning Topics:

  • Examine the behaviors associated with mental health disorders:
  • Anxiety Disorder Panic Disorder
  • Depression Bipolar Disorder
  • Schizophrenia Post- Traumatic Stress Disorder (PTSD)
  • Self-Injury
  • Obsessive Compulsive Disorder (OCD)
  • Discuss the needs of an individual & family members diagnosed with a mental health

disorder through live and recorded presentations

  • Relate to someone with schizophrenia “hearing voices” using MP3 audio simulation
  • Identify the needs of an individual diagnosed with a mental health disorder through live and recorded presentations
  • Discuss medication side effects and reasons why people stop taking their medication
  • Discuss the role of a CIT officer and/or Mental Health Court [If available in your area]
  • Explain available local, state and national resources

Afternoon Topics:

  • Define ‘Crisis’ as it pertains to 911 and its impact on communication
  • Discuss active listening
  • Identify specific communication techniques with review of relevant 9-1-1 calls
  • Examine physiological effects of sedentary work, vicarious trauma, and self-care techniques

Mobile In-Service Training Team # 7 Illinois Enforcement Training and Standards Board

MTU #7 request for certification of this course has been approved by the Illinois Law Enforcement Training and Standards Board

Meets the following mandatory training criteria: N/A

CIT Concepts for 911 Dispatch Personnel, CIPTC, Peoria, IL